The Club Rules are published and freely available. A copy is in the clubhouse for easy reference. Changes can be effected by proposing amendments to the Committee for submission to be considered and voted on at the Annual General Meeting.
Any complaints or comments should be made to the Chair, but they can also be made to any Committee member who will bring it to the attention of the Chair and the Committee. Ideally they should be made in writing, but a verbal approach will suffice.
If you have any questions or are unclear on any point then please contact a member of the Committee.